Privacy Policy

1. Who We Are
OMNIai LTD ("we", "us", or "our") is a UK-based agency specialising in AI-powered automation, systems design, and digital transformation for SMEs and export-ready businesses. We are committed to protecting your privacy and ensuring transparency in how we collect and use your personal data.

2. What This Policy Covers
This Privacy Policy outlines how we collect, process, store, and share personal data when you:

Visit or interact with our website (www.omniaiagency.co.uk)

Submit an enquiry, request a consultation, or book a demo

Engage with our services or AI-powered platforms

Subscribe to our marketing communications

3. What Personal Data We Collect
Depending on your interaction with us, we may collect:

• Contact Data
• Name, email address, phone number, company name, job title
• Usage Data
• IP address, device type, browser, pages visited, time on site, interaction behaviour (via cookies and analytics)
• CRM & Automation Data
• User preferences, communications history, workflow performance, forms submitted (for lead generation and service automation)
• Transactional Data
• Billing details, invoices, payment confirmations (if purchasing services)
• AI Usage Data
• Input data shared via smart forms, chatbots, or automations
• Workflow triggers and usage metrics for internal optimization

4. How We Collect Your Data
We collect data through:

• Direct form submissions (e.g. contact, booking, quote request)
• Email opt-ins and downloadable content
• Embedded scheduling and automation tools (e.g., Calendly, Typeform, Zapier)
• Cookies and website analytics tools (e.g., Google Analytics, Meta Pixel)
• CRM tools (e.g., HubSpot, Airtable, Pipedrive)

5. How We Use Your Data
We use your data to:

• Respond to enquiries, consultations, and service requests
• Deliver AI-powered workflows and automation solutions
• Improve and personalise your website experience
• Send relevant updates, guides, or service offers (if opted-in)
• Monitor performance and usability of AI workflows
• Comply with regulatory and financial obligations

6. Legal Basis for Processing
We rely on one or more of the following legal grounds:

• Consent – When you explicitly opt-in (e.g. newsletters, demo bookings)
• Contractual Obligation – For delivering purchased or requested services
• Legitimate Interest – To improve our services, prevent fraud, or communicate with clients
• Legal Compliance – To meet tax, invoicing, or regulatory duties

7. Automated Decision-Making & AI Use
OMNIai services may include automated workflows, smart forms, or decision logic powered by third-party tools (e.g., Zapier, OpenAI, Make.com).
However, we do not use AI for profiling or high-risk decision-making without human oversight.

You always have the right to request human review of any automated decision that significantly affects you.

8. Sharing Your Data
We only share data with trusted service providers under strict data processing agreements:

• CRM and email platforms (e.g., HubSpot, Mailchimp, ConvertKit)
• Cloud-based automation and workflow platforms (e.g., Zapier, Airtable, Notion)
• Analytics and reporting platforms (e.g., Google Analytics, Hotjar)
• Payment processors (e.g., Stripe, PayPal)
• We do not sell or rent your personal data.

9. Data Retention
We retain your data for as long as necessary to:

• Fulfil the purposes it was collected for
• Comply with legal, contractual, or financial requirements
• Support client history and service delivery
• You may request deletion of your data at any time (see Your Rights below).

10. Your Rights Under UK GDPR
You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to or restrict processing
• Request data portability
• Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise your rights, email us at support@omniaiagency.co.uk.

11. Cookies and Tracking
Our website uses cookies and tracking pixels to improve performance, understand visitor behaviour, and support retargeting for relevant ads.

You can manage cookie preferences via your browser or cookie banner.

12. Third-Party Links
This site may contain links to other websites. We are not responsible for the content or privacy practices of those sites.

13. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technologies, or our practices. The most current version will always be available at www.omniaiagency.co.uk/privacy-policy